FAQ
Questions, answered.
The things people ask most about how Handled works. Don't see yours? Text us — a real person will answer.
Do I have to be home for pickup?
No. You decide where to leave the key, and we follow your instructions. Most customers use a lockbox, leave the key with their building's concierge or front desk, or arrange a specific spot at their workplace.
What areas do you service?
Our launch service area is within approximately 7 miles of 3835 Pickett Road, Fairfax, VA 22031. This covers Fairfax, Mantua, Vienna, Oakton, Annandale, Falls Church, Merrifield, Burke, and Springfield. If you're outside our current area, leave your email on the service area page and we'll let you know when we reach you.
How do I pay?
You pay by text after the work is approved and complete. We send a secure payment link to your phone. Most major cards are accepted. You see the estimate and approve every line before any work happens. The price you approve is the price you pay.
Who actually works on my car?
Handled's automotive technicians. Our team is ASE-certified, and we've been working on Northern Virginia cars for more than five decades. The same standards apply to every vehicle we touch.
Will I get my car back the same day?
Most maintenance and light repair services are returned the same day. If a service requires longer (uncommon parts, a discovered concern that needs deeper work) we'll communicate timing by text and confirm with you before we proceed.
Do you do state inspections?
State safety inspections aren't part of our same-day menu — but you don't have to track one down yourself. Tell us when you book and we'll get your inspection coordinated, with a straight answer on timing.
What if you find something else wrong with my car?
We send you the complete findings by text along with a quote for any recommended work. You approve every line before any work happens. If you only want the service you originally requested, that's what we do. We don't pressure or upsell. The estimate process is informational.
What if I'm outside your service area?
We're expanding. Leave your email on the service area page and we'll let you know when Handled reaches your address. Most expansions happen 60-90 days at a time as we add capacity.